Privacy policy

Who this covers

• Home by M-Luck (www.mluck.sg) — home cleaning to hotel-trained standards bookings in Singapore.
• M-Luck International (S) Pte Ltd (UEN 200711945N) — the company that operates Home by M-Luck and the name on Home by M-Luck PayNow.

Registered contact address: 190 Middle Road #14-03 Fortune Centre, Singapore 188979.

Home by M-Luck website and bookings

When you book, enquire, call, or WhatsApp, we may collect your name, mobile number, email, home address and unit, preferred visit times, service choices, PayNow confirmation screenshots, HitPay payment references when that checkout is used, and the messages you send us.

We use that information to:

• Schedule and deliver the visit you requested
• Confirm payment and send booking emails
• Reply to enquiries and support requests
• Plan the diary and keep a record of the visit

Guest services opens a booking record only for the Singapore mobile you enter. We do not show another customer’s visits, address, or payment screenshot.

Notification and consent

We tell you the purpose when we ask for personal data: on this page and on the booking and enquiry forms. By sending a booking or a message, you provide that data for the purposes above.

You may withdraw consent by contacting us. If you withdraw, we may not be able to complete a booking. Withdrawal does not affect processing that the PDPA allows without consent, such as a record we must keep.

Access and correction

You may ask what personal data we hold about you, and ask us to correct it if it is wrong. Use the contacts at the end of this page. We reply during 7:00 AM–10:00 PM SGT.

Disclosure and processors

We do not sell personal data. We share it only with people and service providers who need it to run the website, bookings, or support — for example email delivery, hosting, file storage for booking confirmations, and HitPay when a customer pays through that checkout. Staff see a customer or colleague record only when the job requires it.

The Home by M-Luck Admin dispatch log holds the booking reference, service, date and time, price and payment status, and the postcode only. It does not hold the street, unit or access notes.

Overseas transfer

Home by M-Luck is operated for Singapore. Some hosting, email, and storage providers may process data on servers outside Singapore. We use them to run the site, bookings, and support, not to sell data.

Retention

We keep booking and support records for as long as needed to finish the visit, handle follow-ups, and meet ordinary business record needs. We then delete or anonymise them when they are no longer required.

Security

Access is limited to people who need it for operations. We use reasonable safeguards for the website, and booking records. We do not claim a certification we do not hold.

Data protection contact

For a Home by M-Luck booking record, email booking@mluck.sg. For anything else, email booking@mluck.sg. You can also call +65 9638 8375 or WhatsApp during 7:00 AM–10:00 PM SGT.

Updates

We will update this page when our practices change. The date at the top is the latest revision.